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Ordering Information



EASY CONVENIENT ORDERING
BY PHONE: Call us toll-free at 1 800 423 8273 , 9a to 4p PST, Monday through Friday. To expedite your order, please have your credit card on hand.
(U.S. orders only; for international calls, please dial 1 626 441 2024.)

BY MAIL: Simply fill in all information on the order form, including daytime phone number and shipping charges and print out the form. If you're using a credit card, please include your signature, card number and expiration date. Your credit card will not be charged until your order is shipped!

If paying by check, please make payable - in U.S. dollars - to M2 Communications.

Mail to:

Audio Book Company
ATTN: Mail Order
235 Bellefontaine Street
Pasadena CA 91105

BY FAX: Just print out and fill in the order form and fax it to us at 1 626 441 2694. Please be sure to include your own fax number and daytime phone number.

ONLINE ORDERS: Currently only a few titles may be ordered electronically. We will be adding more titles as they become available.



FOR OUR INTERNATIONAL CUSTOMERS:Audio Book welcomes its international customers.

We look forward to hearing from you!




SHIPPING & HANDLING
NOTE: We ship orders within the United States via USPS Priority Mail and UPS ground. Please allow 2 to 10 business days for delivery. UPS requires a U.S. street address.

We try to ship all orders on the same day the order is received, but you should allow one day for processing, longer if the item is not in stock.

There is no shipping charge for orders within the United States.

Various shipping options are available. Please see the tables below.



U.S. SHIPPING INFORMATION


(includes APO/FPO addresses, Puerto Rico, and American Samoa)

Domestic Shipping
Shipping Method Shipping Time Total price: add both columns
Per Shipment Per Item
Standard Shipping to U.S.
USPS Priority Mail and UPS Ground
2 to 7 business days
FREE
FREE
2nd Day Air
Note: Not available to P.O. Boxes, the U.S. Virgin Islands, Guam, or APO/FPO addresses.
2 business days $8.00 per shipment plus

add an additional $10 for AK, HI, PR, or American Samoa

$2.95 per book
Next Day Air
Note: Not available to P.O. Boxes, the U.S. Virgin Islands, Guam, or APO/FPO addresses.
1 business day $15.00 per shipment plus

add an additional $15 for AK, HI, PR, or American Samoa

$2.95 per book

U.S. Protectorates Shipping
Shipping Method Shipping Time Total price: add both columns
Per Shipment Per Item
Standard Shipping
U.S. Postal Service
3 to 7 business days $5.00 per shipment plus $1.95 per book
Worldwide Priority Express
1 to 4 business days $30.00 per shipment plus $5.95 per book


Packages to Guam and other U.S. protectorates and territories may be shipped only via the United States postal system (standard shipping) or, for express delivery, via DHL Worldwide Express International. This means that for standard shipping these addresses are considered U.S. addresses and for express delivery these addresses are considered international and are subject to any duties and customs which may apply.



 

INTERNATIONAL SHIPPING INFORMATION


A note about standard shipping: Packages sent via standard shipping go by surface mail. Shipping time varies widely depending on the destination. We have found that standard shipments take about 2 to 3 weeks to Canada, 6 weeks to the United Kingdom, 6 to 8 weeks to Asia and Australia, and 10 to 12 weeks to South America and Africa.

Customs Information

International Shipping
Shipping Method Shipping Time Total price: add both columns
Per Shipment Per Item
Standard Shipping
Surface mail – travels by land and sea routes.
2 to 12 weeks $5.00 per shipment plus $1.95 per book
Air Mail
Airmailed to destination country
7 to 21 business days $9.00 per shipment plus $6.95 per book
Worldwide Priority Express
1 to 4 business days $30.00 per shipment plus $5.95 per book


ADDITIONAL INFORMATION


 

About Next Day Air

Upgrading to Next Day Air does not mean you'll get your order the next day because it does not change how long it takes us to assemble and ship your order – it only reduces the travel time after your order leaves our warehouse. We try to ship all orders on the same day the order is received, but you should allow one day for processing, longer if the item is not in stock.



Customs Information

Customs forms for all international packages list the value of your order's contents by product type. If the order is a gift, the package is marked "Gift," but the cost of the items must still be stated on the customs form.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.



CUSTOMER SERVICE
Our knowledgeable customer service representatives will be happy to assist you with any questions or comments. Just call Monday through Friday, toll free 1 800 423 8273, 10a to 4p PST.
Or send inquiries to:
Audio Book Company
235 Bellefontaine Street
Pasadena CA 91105
ATTN: Customer Service

Or you can Send your Email to: webservice@audiobookco.com




EXCHANGES AND RETURNS
Every item we sell is backed by our 100% unconditional guarantee. If for any reason you are not satisfied with your purchase, simply send the item via UPS or insured mail along with your return information to:
Audio Book Company Returns
235 Bellefontaine Street
Pasadena CA 91105


Please indicate your preference for an exchange or refund. Shipping and handling charges are not refundable, and we cannot accept C.O.D. packages. Most exchanges and returns are processed within two weeks of receipt.




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